SaaS - Recent Threads

Visit our YouTube page for training videos

admin — Tue, 10 Mar 2026 14:34:06 GMT

Check out ourYouTube page at Software Motif - YouTube

How to Logoff the SaaS Session

admin — Tue, 02 Mar 2021 20:07:56 GMT

When you have finished working in your SaaS Session., it is important you logoff correctly.

1. Close MyEMR and EMR Datacenter

2. Close the EMR Suite Attendant.

3. Double-click the Logoff icon (see below)

MyEMR SaaS on a Mac, iPad or iPhone

admin — Mon, 29 Apr 2019 16:42:55 GMT

You are able to access your account from a Mac, iPad, or iPhone. You will want to install a remote desktop client from the app store. There are many to choose from; some have a fee and others are FREE. Software Motif recommends using the Microsoft Remote Desktop. This is a FREE app available in the app store.

To configure the app, you will need the following information from your Welcome email, or you can contact support:

The computer name (e.g. v72.swmotif.net:9977).
The username you will be using to login (e.g. 5495u1).
The password associated with the username.

Once you download and install the app, use the following screenshots to configure your credentials:

Tap the "+" to add a new remote desktop

Tap desktop

Enter the Computer Name from email

Enter Username & Password, then tap Save

Tap the icon to connect

I've lost my Cloud Connector for Imagecenter and downloading claims!

admin — Wed, 20 Feb 2019 18:02:59 GMT

The MyEMR SaaS Cloud connector is used to upload files to a patient's Imagecenter and download the Disk Image claims and PatQuery.It is a 'floating' object on your local desktop so it can be moved around. Sometimes it is accidentally moved off the visible part of the desktop either by dragging out of site or if the user decreases the screen resolution.

This issue can easily be resolved by running the SetuCloudPosition.exe from the link below

Exit EMR Datacenter and/or MyEMR for Windows.
Logoff the Remote Desktop by either double-clicking the Logoff icon on the Desktop or click START > Logoff.
Click and Run this link: http://www.swmotif.com/downloads/SetupCloudPosition.exe.
When you log back into the Remote Desktop, the Cloud will be positioned in the upper left corner of your local Desktop.

Can I access my Software as a Service account on a MAC

admin — Wed, 12 Oct 2016 19:18:06 GMT

Yes. You will need to download the Microsoft Remote Desktop Connection Client for Mac :

Go to the Mac App store and search for:

Microsoft Remote Desktop 10

Use any one of the user login credentials assigned to your account. If you do not have your credentials, you can requst them via eTicket by emailing support@softwaremotif.com.

I can't fin the MyEMR SaaS Cloud Connector

admin — Thu, 14 Jul 2016 20:45:41 GMT

The MyEMR SaaS Cloud Connector is used for uploading files to your Imagecenter as well as downloading the Disk Image and PatQuery files. The Cloud Connector should load when you connect to your MyEMR SaaS login. It is possible to move the Cloud Connector around on the screen and in some cases may be moved to where it is not visible. To correct this, you need to Run: 'Set Cloud Position' from the Downloads on the SoftwareMotif.com website:

Make sure you are logged off your Remote Desktop Connection.
Go to http://SoftwareMotif.com.
Click on Downloads.
Click on Set Cloud Position and either Run, or Download then Run: 'SetupCloudPosition.exe.
Follow the steps by choosing Next.
Click Finish.
The Cloud Connector will be in the upper Left corner when you login.

Quality of your Internet Service Provider (ISP) Connection

admin — Wed, 24 Feb 2016 18:01:54 GMT

Your Internet connection quality can have perfect quality or poor quality and everything between. If your Internet connection is perfect – no news is great news!

If your Internet connection is less than perfect, it is very frustrating. Browsing the Internet works, but will occasionally freeze. Loading pages will slow. This is because connections are timing out and retrying, or pictures and links are failing altogether.

Intermittent Connections – TCP/IP

The good news is that if you are browsing the Internet or retrieving e-mail, you get a new connection to the Internet for pages you display, and connections for photos and ads from other sites. They connect and then disconnect when the display is complete. Browsing the Internet does not depend on a perfect connection, not even a good connection, but just a fair or even poor quality connection for browsing the Internet.

Continuous Connections - UDP

High performance connections like Microsoft’ Remote Desktop Service and things like Voice-Over-IP phone systems are continuous connections to achieve optimum performance. These continuous connections make an initial connection and expect that connection to be maintained indefinitely. This is not an open-and-close connection like browsing the Internet.

If your Remote Desktop connection is interrupted, or your printers are interrupted to our Software-as-a-Service servers, this is due to an Internet connection quality issue where your Internet connection distribution changes at the user end point where nationwide fiber optic connection changes to cable or DSL at the user’s local connection.

What causes a fair or poor quality Internet connection?

Nearly all problems with the Internet are caused by the local Internet Service Provider’s (ISP’s) final cable feed, or DSL feed such as AT&T U-verse, into the building.

Cable feed to the building premises

The cable feed to the building premises can be buried or suspended from utility poles. When cable gets damaged, the cable doesn’t transmit the signal efficiently and its power levels drop quickly. They drop so low that it is very hard for the cable modem to distinguish between the zero-values and the one-values. The modem will request for the server at the other end to retry, and it can try it again several times before it completely fails. Retrying greatly reduces your Internet performance and ultimately causes disconnections.

What are common examples of damaged cable?

The most common type of damage is a cut in the cable which completely interrupts service. These can be repaired. However, the repairs themselves degrade over time. The repairs get exposed to water, which freezes and thaws in the winter, which quickly degrades the repair. Winds that swing the overhead cable lines loosen the connections. Harsh summer sun degrades the insulation at the repair. Birds and squirrels playing on the lines place tension on the lines which degrades the repairs. It is common for many repairs to exist on the line that feeds your building premises.

What are common examples of damaged DSL connections?

DSL connections, particularly with AT&T U-verse, can be any of three connections.

Old fashioned 2 copper wires leading to the building, still the most popular, are based on the 1950’s telephone line technology of two wires per phone line. This type of DSL transmits zero-values and one-values as fast as possible through 2 copper wires. The length of the copper wires makes a difference – the further you get from the distribution point, the slower the Internet capacity which may have the speed of a dialup telephone modem. This type of DSL is most problematic. The first type of AT&T U-verse is this old fashion DSL connection renamed to overcome the poor quality reputation of DSL.
Fiber-to-the-Curb (FTTC): Used by newer AT&T installations in new or remodeled areas, this form of DSL provides exceptional quality fiber optic cable to the curb or property line, then it connects to the 2 copper telephone wires to connect to the DSL modem. This is higher performance because the 2 copper wires have much shorter run. Quality control of the Internet connection depends mostly on the quality of the copper wires from the curb as they are connected through the building premises. The quality of FTTC depends on the quality of the copper wiring in the building premises.
Fiber-to-the-Premises (FTTP): This is AT&T’s flagship U-verse connection. It is fiber optic to the DSL modem without copper wires.

Software Motif fiber optic connections

Our servers are connected immediately to the Internet fiber optic backbone through the highest continuous quality fiber optic connections, using redundant fiber optic feeds through independent bandwidth carriers such as AT&T, Level(3), Time Warner Telecom, Cogent and Cox Communications. This high level of redundancy provides continuous access and server uptime.

The solution – a line test at your building premises by an ISP technician

Your local Internet Service Provider (ISP) will have you to reset your modem and try again. This is rarely the solution. A technician from your ISP should come to your premises for a “line check”. They can test the power levels on your cable or DSL feeds. They can also review the reconnection and retry log that is either logged in your modem, or logged in the local ISP’s servers which they can review for your account.

It is very common for the local ISP to replace the cable line which leads to your building premises you’re your connection is cable, this may involve a new 50 foot or replacing a line that is 250 feet or more.

Once the degraded cable repairs are replaced with a new unrepaired line, your connection will be continuous with high performance. You will not notice frequent disconnections, reconnections or loss of printers. This is how it should have been working all along.

If you are using DSL that is the common old fashioned implementation as described above, you should consider replacing DSL service with cable or Fiber-to-the-Premises DSL.

What is Imagecenter and how do I use it?

admin — Wed, 10 Feb 2016 22:25:57 GMT

Imagecenter is available in both EMR Datacenter and MyEMR® for Windows. You can upload documents and x-ray views. You can also upload the patient's picture to the Patient Window. Be sure you scan your documents as a B&W tif file at no more than 200 DPI. X-rays must be in a standard picture format such as jpg.

First, make sure you have the must current release of the MyEMR SaaS Cloud Connector from the link below:

MyEMR SaaS Local Software Installation:
http://swmotif.com/downloads/SetupMyEMRSaaS.exe

To use EMR ImageCenter

Scan your documents to your local computer.
CCIT Group 4 Fax Tiff - (Black & white 150 dpi) is the recommended format.
Login to you MyEMR SaaS account as normal.
Open the patient in EMR Datacenter or MyEMR.
Drag and drop the document(s) to the Cloud Connector in the lower right corner of your desktop.
You will hear a tone signaling the upload is complete.
Your document(s) are now visible as thumbnails in the patient's EMR Imagecenter Window.
Click the Thumbnail to view the document.

To upload a patient's picture or D/L to the Patient Window

Open the patient file.
Click the Patient icon on the left.
Drag and drop the picture or file to the Cloud Connector.
The picture will appear on the right side of the Patient Window.

For X-ray views:

Open the patient's file in MyEMR (not EMR DataCenter).
Click the X-rays icon to open the X-ray Viewer.
You will see the Overview of up to four(4) uploaded x-rays.
Click the View 1 tab.
Drag and drop the file for the first view on the Cloud Connector.
The x-ray will appear in View 1.
Repeat for Views 2 ~ 7.

When I try to print from either EMR Datacenter or MyEMR, I get a message asking me to save the file

admin — Wed, 10 Feb 2016 18:56:10 GMT

This means that at some point, your SaaS session lost communication with your local printer. To resolve this issue, do the following:

Close all patients in both programs.
Close EMR Datacenter and/or MyEMR® for Windows.
Close the EMR Suite Attendant.
Double-click the Logoff icon on the desktop or click Start > Logoff.
On your local computer, click Start > Devices and Printers, and make sure the correct printer is 'Set as Default'.
Log back in to your SaaS account.

Try to print again. If you still cannot print, follow steps 1 ~ 4, then restart your computer and printer. Make sure you can print locally then login to try again.

How do I configure my printer to work with MyEMR SaaS account?

admin — Thu, 28 Jan 2016 12:52:49 GMT

Your MyEMR SaaS account will print to whatever printer is configured as your default printer on your local computer. Before you login to your account, go to Start > Devices and Printers and make sure the appropriate printer is 'Set as default on your local computer. When you login to your account, your notes and reports will print to this printer.

How do I login and logout of MyEMR SaaS account?

admin — Thu, 28 Jan 2016 12:46:03 GMT

Once you have installed the Local software Driver from the provided link and configured your credentials for the MyEMR SaaS.rdp icon, you are ready to login to your account.

Login to your account

Double-click the MyEMR SaaS icon on your local desktop. You will be connected to your MyEMR SaaS desktop.
Double-click the EMR Suite Attendant icon to sign in to the EMR Suite.
Login using either Default user with no pin, or a user you configured with User Security.
Click on the EMR Suite Attendant to launch EMR Datcenter, MyEMR® for Windows, or both.

Logout of your account

Close EMR Datacenter and/or MyEMR® for Windows.
Close the EMR Suite Attendant.
Double-click the Logoff icon on the desktop.
You will be logged off and returned to your local desktop.

How do I configure my login credentials?

admin — Tue, 19 Jan 2016 20:21:22 GMT

The first step is to download and/or run the Local driver Setup from the link below:

http://www.swmotif.com/downloads/SetupMyEMRSaaS.exe

Once the setup is complete, you will have the MyEMRSaaS.rdp icon on your desktop (see pic below).

1. Right-click the MyEMRSaaS icon and choose Edit.

Enter the Computer name from your email (e.g. v58.swmotif).

1. Enter the username from email (e.g. v58-swmotif\5239u1).
2. Check the "Save My Credentials" box.
3. Click Save.
4. Click Connect.
5. Enter the appropriate password from your email.
6. Your credentials will be saved.
  In the futute, just double-click the MyEMRSaaS icon to connect to the server.

I have a new computer. How do I install the MyEMR SaaS Cloud Connector?

admin — Tue, 19 Jan 2016 19:56:20 GMT

You need to install the Local Software Driver. Click the link below and choose Run or choose Save then Run:

http://www.swmotif.com/downloads/SetupMyEMRSaaS.exe